Terms & Disclaimer

These terms apply to all quotes, bookings and work carried out by FLR. They do not affect your statutory rights as a consumer under the Consumer Rights Act 2015.

• Quotes are prepared from the vehicle details you provide (or a reg lookup). If the vehicle differs materially from what was described — different engine, existing modifications, non-standard hardware — the price and feasibility may change.
• Quotes are valid for 30 days unless stated otherwise.
• Quoted power and torque figures are estimates based on typical results for your engine and stage. Actual gains vary with engine condition, fuel quality, hardware and ambient conditions. Figures are not a contractual guarantee.
• Stage 2 and Stage 3 work requires supporting hardware modifications. You are responsible for ensuring declared hardware is correctly fitted and in good condition unless we have fitted it ourselves.
• Every remap is custom-written for your vehicle. We do not use generic, one-size-fits-all files.

• Booking — a booking is confirmed when we agree a date, time and price with you in writing (including email, text or WhatsApp).
• Payment — due on completion of the work unless agreed otherwise. We will demonstrate the work is complete (e.g. diagnostic report, road test where appropriate) before payment.
• Cancellation by you — please give at least 24 hours' notice. Repeated late cancellations or no-shows for mobile visits may require a deposit for future bookings.
• Cancellation by us — if we must cancel (illness, weather unsafe for mobile work, equipment failure), we will rebook at the earliest opportunity at the same price. We are not liable for indirect costs caused by rescheduling.
• Mobile service — you must provide a safe, legal place for the vehicle to be worked on, with the vehicle accessible and keys available. Work may require the engine to run; ensure this is permitted at the location.
• Consumer cancellation rights — where you book remotely (online or by phone), you may have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. By asking us to perform the service within that period, you agree we may start, and you lose the right to cancel once the service is fully performed.

• Diagnostic check first — we run a diagnostic scan before every remap. If we find faults that make tuning inadvisable, we will tell you and may decline to proceed until they are resolved.
• Right to refuse — we may refuse or stop work on any vehicle we judge to be in unsuitable mechanical condition. You will not be charged for declined tuning work (a diagnostic fee may apply if agreed in advance).
• Pre-existing conditions — remapping increases demands on components that are already worn. We are not responsible for the failure of components that were worn, defective or modified before our work, nor for latent defects that a standard diagnostic scan could not reasonably reveal.
• Your declaration — you confirm the vehicle is in good working order, serviced in line with the manufacturer's schedule, and that you have disclosed all known faults and modifications.

By booking a remap you confirm you have read, understood and accepted these disclaimers.

Certain services we offer alter or remove emissions-related systems or exceed road-legal noise and behaviour standards. These include (without limitation) DPF solutions, EGR solutions, AdBlue/SCR solutions, decat tuning, pops & bangs, hardcut limiters and speed limiter changes.

• Calibration files are FLR's intellectual property. When you pay for a remap, you receive a non-transferable licence to use that calibration on the specific vehicle it was written for. Copying, extracting, reselling or transferring the file to another vehicle or party is not permitted.
• Your Original File is kept safe. Before any modification we read and archive your vehicle's original software. We retain it so your vehicle can be returned to standard at any time.
• Return to stock — we will restore your original software on request. A reasonable labour charge may apply.
• Revisions — minor adjustments to resolve issues directly attributable to our calibration are included free of charge within a reasonable period after the work.

• Our commitment — Services are performed with reasonable skill and care, as required by the Consumer Rights Act 2015. If our work is faulty, we will re-perform it or put it right at no cost to you.
• What we are not liable for — failure of components due to pre-existing wear or defects; faults caused by undisclosed modifications; consequential losses from vehicle downtime; misuse of the vehicle; or use of off-road calibrations on public roads.
• Cap — to the extent permitted by law, our total liability in connection with any job is limited to the price paid for that job, except where the law does not allow liability to be limited.
• What we never exclude — nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded or limited.
• Statutory rights — these terms do not affect your rights under the Consumer Rights Act 2015 or any other consumer protection law. Guidance is available from Citizens Advice.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — though if you live in Scotland or Northern Ireland you may also bring proceedings locally.

If you are unhappy with any aspect of our work, contact us as soon as possible. We aim to acknowledge complaints within 2 working days and resolve them within 14. Where a fault in our work is confirmed, we will re-perform the service or provide an appropriate remedy in line with your statutory rights.